Terms and Conditions

1. Scope
The following general terms and conditions are exclusively applicable to orders placed by private customers via our online mail-order service (hereinafter jointly referred to as “online shop”), comprising all types of remote orders placed through the online shop by way of email, fax or telephone.

2. Contracting Party, Customer Service
Purchase agreements are concluded with PLATINUM Ireland. Detailed information about us can be found in the legal notice. For any questions or complaints, please contact our customer service team by telephone Monday through Friday between 8 am and 8 pm,3. Conclusion of an Agreement
Our website solely represents a sales prospectus. The display of the products on the website serves as an invitation for you to submit binding offers (orders). In the case of electronic orders, you submit your offer by clicking on the “Order now” button, which then places the order for all of the goods that are stored in your cart. Immediately following your order placement, you will receive an overview of your order via email. This order overview does not constitute a binding acceptance of the order. A purchase agreement is valid for any order upon the sending of an order confirmation labelled accordingly. The order will routinely be confirmed by a corresponding email sent within 5 days of placing the order.

4. Delivery Costs
We offer free home delivery. You will not have to pay any additional delivery costs! An exception applies for orders of a single can of Snacks, up to five single packages from PLATINUM MENU or on to 2 single packages of PLATINUM MENU and a can of Snacks. In this case, a delivery charge of € 4 applies for deliveries to Germany, Belgium and the Netherlands, and € 6 for deliveries to Denmark and Austria.5. Payment
Payment can be made by prepayment, direct debit or Worldpay.

6. Prepayment
When selecting the prepayment method, we will provide you with our bank details included in the order confirmation, and we will deliver the goods once we have received payment. Please state your customer and order number as the reason for payment  when setting up the wire instructions.7• Direct Debit (only Austria and Germany)
The purchase price of your order will be debited from your bank account seven days following the date of invoice. In case of delivery delays, the direct debit may exceptionally be made before the goods are received. In the event of a poor credit rating, we reserve the right to limit the payment options to “direct debit” only.6. Customer Pick ups
Orders placed through the online shop (comprising all type of remote orders placed through the online shop by way of email, fax or telephone) can be sent by shipment only. Unfortunately it is not possible for customers to collect the goods in person. 

7. Reservation of Title
Goods shall remain our property until full payment has been made.8.

Damaged Shipments
If goods are delivered with obvious shipment damages, please immediately submit a corresponding complaint with the shipping company and contact us without delay. Failing to file a complaint or to contact us shall have no effect on your legal rights and their enforcement, in particular your warranty rights. With your effort you will help us to assert our own claims against the shipping company or shipment insurance company.